About Animal Services

 In conjunction with COVID-19 response planning, the Animal Services Center is temporarily closed. Adoptions and Lost-and-Found services are continuing by-appointment only by contacting us at 585-428-7274 or email .  Field Services are temporarily restricted to response for priority incidents.

RAS Front Entrance  
Animal Services Center, 184 Verona St.
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We are following the latest recommendations from the Monroe County Health Department, the CDC, and top industry experts throughout the animal welfare industry.   

The shelter is currently closed but we are supporting lost pet recovery by appointment. If you reside in the City of Rochester or adjacent towns and are missing a pet, call 585-428-7274 to schedule an appointment.

We have many wonderful pets looking for loving homes that are available on our adoption web pages and we are coordinating pre-adoption visitations outside of the facility. Most of the animals are being temporarily sent to foster homes and visitations and adoptions are proceeding by appointment only.

It is important to know that, to date, there have not been any cases of dogs or cats becoming sick with the new coronavirus, COVID-19. There is also no evidence of people catching the virus from companion animals. However, it is always a good idea to wash your hands after being around animals.

We use hospital-grade disinfectant throughout the shelter, and high-touch areas are being cleaned daily.

There are hand washing stations and hand sanitizer throughout the shelter. As always, any visitors to the shelter are encouraged to wash their hands or sanitize between touching animals to prevent the spread of any illness.

RAS is asking employees who are sick to stay home. We are also reminding employees to practice good hand hygiene, cover coughs and sneezes and get a flu shot.

RAS encourages all pet-owners to have an emergency plan in place for their pets.    

  • Research potential boarding facilities to utilize in the event that boarding your pet becomes necessary.  
  • Have crates, food and extra supplies for your pet on hand in case moving them becomes necessary or if the disease spreads in the community and it becomes necessary to reduce social exposure.   
  • All animal vaccines should be up to date in the event boarding becomes necessary.  
  • Ensure all medications are documented with dosages and administering instructions. Including the prescription from the prescribing veterinarian is also helpful.  
  • Pets should have identification including a collar with current identification tags and a registered microchip.   
  • Identify a trusted family member or friend to care for your pets if someone in your household becomes ill or is hospitalized.     

How can you help? 

 Make a donation. It is more important than ever to ensure we have the resources to provide general husbandry, medical care, support foster caregivers and pet owners in under-served neighborhoods.  

Adopt a pet from a shelter or rescue organization. With shelters preparing for the possible intake of animals from hospitalized owners and staff shortages, it is critical that homeless pets find new homes as soon as possible. 

 Become a foster caregiver. If you are interested in helping us reduce the number of animals at the shelter during this crisis, please complete this brief form.   

 Review the information about COVID-19 and pets.    

 Create a preparedness plan for your pets. 

Rochester Animal Services recommends staying diligent in preparations, but not overreacting to COVID-19 concerns. By creating a preparedness plan ahead of time for the unlikely event it becomes necessary to put into motion, community members can do their part to ensure animal service resources do not become overwhelmed and their pets are spared unnecessary stress.  

The World Small Animal Veterinary Association states that there is no evidence that companion animals can be infected with or spread COVID-19. This is also the view of the World Health Organization. We recognize that the absence of evidence does not mean that infection is not possible and we are proceeding under the assumption that the virus may be able to survive on the hair coat of a pet for up to 72 hours. As this is a rapidly evolving situation, people with confirmed COVID-19 should avoid contact with other people and pets. 

  Caring for animals

Rochester Animal Services (RAS) is a socially conscious municipal animal care and control organization whose mission is to serve Rochester’s people and animals to create safe neighborhoods, support the human-animal bond, and save and enhance lives. 

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Animal Services Center
184 Verona Street
Rochester, NY 14608

Hours of operation:

Monday - Saturday, 11 a.m. to 4:30 p.m. (Wednesdays until 7:30 p.m.)

Closed Sundays

Support our Friends

The Verona Street Animal Society is a not-for-profit 501(c)(3)
organization established to help support the mission and
programs of Rochester Animal Services.

Adopt, Volunteer, Give       

Save the Date

Saturday June 6, 2020