About Animal Services

Quick Links

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Animal Services Center 

184 Verona Street

Rochester, NY 14608


Email: AnimalServices@cityofrochester.gov

Hours of Operation

Monday - Saturday, 11 a.m. to 3:30 p.m.  (Adoptions and visitations end at 3:00 P.M.)

Walk-ups are welcome for owners seeking missing pets and for those seeking information related to pet support. You may also contact us via Email or call 585-428-6738


Who We Are Rochester Animal Services is a division of the City of Rochester whose mission is to serve Rochester’s people and animals to create safe neighborhoods, support the human-animal bond, and save and enhance lives.

For decades, we have told people to bring unwanted and found pets to shelters so we could take care of them. However, shelters are scary and stressful places where animals are more susceptible to illness and behavioral deterioration. This is where the community comes in. We continue accepting intake of lost and surrendered pets but are asking community members to help us limit intakes to the most at-risk animals for which no other options are available. Finders are being asked to assist with reunification of healthy and friendly found pets. Owners are being offered support to help them keep pets or assist with self-rehoming, which ensures that the animal remains in a home with loving owners until a new home is secured. When finders and owners are unable to hold onto the animals, they come into the shelter and most move quickly into foster homes. All are routed on a pathway toward the best outcome. These are community challenges that we are addressing and they require community-based solutions.

While making adjustments during the COVID-response phase, Rochester Animal Services joined a team of animal shelter leaders, shelter medicine experts, and animal welfare organizations throughout the U.S. and Canada to develop a new model for animal sheltering. That collaboration is called Human Animal Support Services (HASS). The emerging model is not complete but we continue making adjustments and expanding programs and services reimagining our organization and our work.  Human Animal Support Services is a movement toward a goal that involves collaboration among animal welfare organizations, human services agencies, and community members to support people and animals. The movement is helping transform the field of animal services to better serve our communities. Visit what is Community-Centered Animal Services to learn more about specific adjustments and community-centered programming implemented in Rochester.  


 Animal Services Center, 184 Verona St.
  Start video to learn about RAS  
Benefits of pet-ownership

Pet-ownership can positively impact owner's physical and mental wellbeing. Check out this report from Better Cities for Pets to learn how.    


Do you need support for your pet?

Email us or call 585-428-6738 if you are in need of support or resources for your pet.


 How can you help?  

Adopt  - Adopting a pet from a shelter or rescue organization helps ensure we have the space and resources to care for our community’s most at-risk animals.

Foster - Fostering a pet from a shelter or rescue organization. By adopting from a shelter or rescue organization, you help us ensure we have the space and resources to care for our community's most at-risk animals. 

 Volunteer - Volunteers are critical to serving animals and people in our community. Typical roles include dog walking, clinic support, customer service, shelter greeters, outreach and pet support, offsite adoption events, lost pet reunification, self-rehoming support, transportation, research and data analysis, and website management. Volunteer your time, talent, and treasure!

Donate - It is more important than ever to ensure we have the resources to provide general husbandry, medical care, support foster caregivers, and provide resources to pet owners in under-served neighborhoods.     

 Support our Friends.

The Verona Street Animal Society is a not-for-profit 501(c)(3)
organization established to help support the mission and
programs of Rochester Animal Services.

 Adopt, Volunteer, Give       


Annual Fundraiser

Learn more about the event and stay tuned for notification about The Fast & The Furriest® 2023.


Pets and Animals