About Animal Services

Rochester Animal Services has new hours - see below!  

Rochester Animal Services is facing continued overcrowding.  If you are considering surrendering an animal, we encourage rehoming your animal through the following online platforms.  

Quick Links

AS-Web-button-Adoption AS-Web-button-Cat-Info AS-Web-button-Dog-Info

AS-Web-button-Foster AS-Web-button-Found-Pet AS-Web-button-Lost-Pet


Animal Services Center 

184 Verona Street

Rochester, NY 14608


Email: AnimalServices@cityofrochester.gov

Hours of Operation

Monday through Sunday, 12 p.m. - 4 p.m.
(Adoptions and visitations end 30 minutes before closing each day)

The shelter is also closed select holidays (New Year's Day, Independence Day, Thanksgiving Day, Christmas Day), as well as the third Tuesday of each month for staff and volunteer training.

Walk-ups are welcome for owners seeking missing pets and for those seeking information related to pet support. 

You may also contact us via Email or call 585-428-7274


Rochester Animal Services (RAS) envisions a community where our neighbors are empowered to stay together with their pets, have a central destination to find a new pet; where neighborhoods are enhanced through pet ownership, and lost pets are kept safe and nurtured. 


RAS' mission is to serve Rochester’s people and animals, to maintain healthy neighborhoods, support and preserve the human-animal bond by saving and enhancing lives, provide a safe haven for the most at-risk animals in our community and promote RAS as a destination to find a new family member.  

Benefits of pet-ownership

Pet-ownership can positively impact owner's physical and mental wellbeing. Pets help prevent feelings of loneliness, give people purpose, and build resiliency. Pet owners contribute to our economy through purchase of pet products, pet services, and veterinary care. Pet ownership is also pro-social and bolsters a sense of community. Check out this report from Better Cities for Pets to learn how.    


Do you need support for your pet?

Email us or call 585-428-7008 if you are in need of support or resources for your pet.


How can you help?  

Adopt  - Adopting a pet from a shelter or rescue organization helps ensure we have the space and resources to care for our community’s most at-risk animals.

Foster - Fostering a pet from a shelter or rescue organization. By adopting from a shelter or rescue organization, you help us ensure we have the space and resources to care for our community's most at-risk animals. 

 Volunteer - Volunteers are critical to serving animals and people in our community. Typical roles include dog walking, clinic support, customer service, shelter greeters, outreach and pet support, offsite adoption events, lost pet reunification, self-rehoming support, transportation, research and data analysis, and website management. Volunteer your time, talent, and treasure!

Donate - It is more important than ever to ensure we have the resources to provide general husbandry, medical care, support foster caregivers, and provide resources to pet owners in under-served neighborhoods.     

Support our Friends.

The Verona Street Animal Society is a not-for-profit 501(c)(3)
organization established to help support the mission and
programs of Rochester Animal Services.

 Adopt, Volunteer, Give       


Annual Fundraiser

Learn more about the event and stay tuned for notification about The Fast & The Furriest® 2024.



Pets and Animals